Leader in Excellence Award

TenderHearted Home Care Receives 2020 Best of Home Care® – Leader in Excellence Award

Salisbury, NC – TenderHearted Home Care announced today that it received the distinguished 2020 Best of Home Care –Leader in Excellence Award from Home Care Pulse, the leading firm in quality assurance for home care. The Leader in Excellence Award is the highest recognition awarded by Home Care Pulse and is given to select home care businesses that consistently rank among the very highest in 10 or more quality metrics. As a Leader in Excellence, TenderHearted Home Care is now ranked among the top 15% of home care providers participating in the nationwide Home Care Pulse Satisfaction Management Program.

This accomplishment demonstrates TenderHearted Home Care’s long-term dedication to excellent care and quality improvement. To qualify for this award, 10% of TenderHearted Home Care’s clients and caregivers were interviewed each month by Home Care Pulse. Over a 12-month period, TenderHearted Home Care received high client and caregiver satisfaction ratings in areas such as caregiver training, compassion of caregivers, communication, scheduling, client/caregiver compatibility, etc. Using feedback from clients and employees, as well as quality benchmarks from Home Care Pulse, the TenderHearted Home Care management team set goals to reach the highest level of excellence possible.

“By putting our focus on our core values of being Trustworthy, having Empathy and providing Excellent care to our clients, we can reap the return of seeing a positive difference in the life of the client and their families,” says Renee Gray, Owner and Agency Director. “We have a very dedicated and talented office staff and together with our compassionate and experienced care-professionals (CarePros), TenderHearted Home Care is honored to provide the seniors in our community the opportunity to age in place with dignity and grace.”

The Best of Home Care – Leader in Excellence Award highlights the top-performing home care businesses in the nation. Home Care Pulse believes that by honoring these providers, families looking for in-home care for a loved one will be able to recognize and choose a trusted home care provider.

“Our goal at Home Care Pulse is to empower home care businesses to reach their goals and deliver the best home care possible,” says Erik Madsen, CEO of Home Care Pulse. “It’s thrilling to see the efforts that TenderHearted Home Care is making to provide outstanding care and employment. TenderHearted Home Care has worked extremely hard to qualify to provide high-quality care and this award allows them to provide proof of quality to potential new clients and caregivers.”

Here’s a short video about the awards: https://www.youtube.com/watch?v=D–G5V5OF0s