A Special Message Regarding COVID-19 from the Administration at TenderHearted Home Care

TenderHearted Home Care is actively monitoring the progression of the coronavirus (COVID-19) to ensure that we have the most accurate and latest information on the threat of the virus.  As you know, this situation continues to develop rapidly as new cases are identified in our communities. Our protocols are being adjusted as needed, and we will be sure to communicate any changes to you.

While most cases of COVID-19 are mild, causing only fever and cough, a very small percentage of cases become severe and may progress, particularly in the elderly and people with underlying medical conditions. Because this is the primary population that we serve, we understand your concerns and want to share with you how our organization is responding to the threat of COVID-19.

We are following updates and procedures from the NC Healthcare Association, the North Carolina Department of Health and Human Services, the Centers for Disease Control and Prevention (CDC), and local and county authorities. Our response and plans may adjust according to the recommendations from these organizations.

• As a standard practice, we have an emergency preparedness plan in place. We will continue to follow it as this situation evolves and update it accordingly.
• All caregivers follow established protocol regarding staying home when sick. This practice is not new to our staff.
• We believe that home remains the safest place for you or your loved one, as indications show that the virus is spread more quickly in facilities and larger groups or public settings. Possible exposure will remain the lowest for those who are able to stay in their homes with limited outside contact. For this reason, we feel fortunate to be able to provide care that can keep people at home and limit exposure in group settings through personalized care and support.

What You Can Do to Protect Yourself and Your Family

• Wash your hands often with soap and water for at least 20 seconds. Use an alcohol-based hand sanitizer that contains at least 60% alcohol if soap and water are not available.
• Avoid touching your eyes, nose, or mouth with unwashed hands.
• Avoid close contact with people who are sick.
• Cover your mouth and nose with a tissue when you cough or sneeze, then throw the tissue in the trash and wash your hands.
• Clean and disinfect objects and surfaces.
• Eat well, drink lots of water, and get rest to strengthen your immune system.
• Have a family emergency preparedness plan that includes care coverage and back up support, if possible.
• Stay at home and away from others.

If you have any further questions, please feel free to contact us. I want to assure you that we are following all the necessary protocols to protect our clients.